Return, Refund & Warranty Policy
Overview
At Car Essentia, we want you to be confident with every purchase. If you are not fully satisfied, you may request a return or refund under the conditions below.
Return Eligibility
You have 30 days from the date you receive your item to request a return.
A return is eligible if:
The item is unused and in the same condition as received
It is in the original packaging
You provide proof of purchase
Note: Returns are allowed even if the product is in perfect condition.
How to Start a Return or Refund
To start a return or refund:
Give us a call: +1 (438) 865-1113
Or contact us directly via WhatsApp: +1 (438) 865-1113
Business hours: 9:00 AM – 6:00 PM (Montreal time)
We will provide instructions and help you with the process.
Returns must be approved before sending. Items returned without prior approval will not be accepted.
Return Shipping
Change-of-mind returns: Customer pays return shipping
Defective, damaged, or incorrect items: We cover return shipping or provide a replacement at no additional cost
Damaged, Defective, or Incorrect Items
Inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately via phone or WhatsApp. We may request photos or details to assess the issue and will provide a repair, replacement, or refund as appropriate.
Non-Returnable Items
The following items cannot be returned:
Sale or clearance items
Gift cards
Custom or personalized products
Perishable goods
Hazardous or flammable materials
If unsure, contact us before requesting a return.
Exchanges
To exchange an item, return the original item following the process above. Once the return is approved, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is delivered to the EU, you have the right to cancel or return your order within 14 days, for any reason.
Items must be unused and in original packaging
Customers pay return shipping unless the item is defective, damaged, or incorrect
Refunds
Refunds are available within 30 days of delivery
After 30 days, refunds are not available; warranty may apply for defects
Once a return is received and approved, refunds are issued to the original payment method within 3–7 business days
Processing time may vary depending on your bank or payment provider
Warranty
All products come with a 365-day warranty covering manufacturing defects or malfunctions.
Not covered:
Damage caused by misuse or accidents
Normal wear and tear
After 30 days: Refunds are not available, but defective items may be repaired or replaced under warranty.
Satisfaction Guarantee
We offer a 30-day satisfaction guarantee. If you are not satisfied within 30 days, you may request a full refund, provided the item is unused, in original packaging, and return-approved.