Shipping Policy

Order Processing

We aim to process all orders within 3 business days. Orders are not shipped on weekends or holidays. Once your order has shipped, you will receive a shipping confirmation email.

Shipping Methods & Costs

We offer Standard Shipping.

• Shipping costs are calculated at checkout based on the destination and weight of your order.

Shipping Regions

We ship worldwide. Shipping rates and delivery times may vary depending on your location.
If you do not see your country listed at checkout, please contact us to see if we can assist.

Delivery Estimates

Delivery times are estimates only and begin from the date of shipment, not the order date.
Delays may occur due to high order volumes, customs clearance, or postal service issues beyond our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information will become active within 24 hours.

International Duties & Taxes

International orders may be subject to import duties, taxes, or VAT once the shipment reaches your country.
Car Essentia is not responsible for these charges, and they are the customer’s responsibility.

Missing or Lost Packages

If your order has not arrived within the estimated delivery time, please check the tracking information first.
If the tracking shows your package as delivered but you have not received it, contact us within 7 days so we can assist.

Returns & Exchanges

If you need to return an item, please review our Return & Refund Policy. Return eligibility and shipping responsibilities depend on the reason for the return and your location.

Questions About Shipping

If you have any questions about shipping, contact us:

• Phone / WhatsApp: +1 (438) 865-1113

• Business hours: 9:00 AM – 6:00 PM (Montreal time)

• Email: ouaalidkasmi@gmail.com